Frequently Asked Service Questions Highland MI

Feldman Chevy of Highland Service Center

Service FAQs:
Q: Do you have service specials?
A: Yes! Refer to our Service & Parts specials page for a rotating selection of specials.

Q: What is the difference between OEM and aftermarket parts?
A: Factory- directly from the manufacturer that built your vehicle. Factory parts are built specifically for a make and model which means that will fit and perform at a high level. These parts also often come with a warranty. Aftermarket- made by a third party. Although these parts are sometimes less expensive, they are made to be generic. Generic means built for more than one make and model. The fit and performance of these parts vary, as does their warranties.

Q: How do I know when it is time for my car to be serviced?
A: Your owners manual contains the exact maintenance schedule for your specific make and model. If you are unsure, feel free to give us a call!

Q: Do you only service Chevy vehicles?
A: Nope, we specialize in Chevy but our service technicians are trained to work on most makes and models!

Q: How do I order parts for my vehicle?
A: You can place an order for parts right on our website. Visit our Service or Parts Department page to place an order!

Q: What are you service center hours?
A: We are open Monday, Thursday 7 am - 7 pm; Tuesday, Wednesday, and Friday 7 am - 6 pm, and Saturday 8 am - 4 pm. We are closed on Sunday.

Q: What makes Chevrolet Certified Service technicians different?
A: Certified technicians have gone through factory-training and tests. In order to become a certified technician, a mechanic must first be trained by manufacturer experts and then tested on the knowledge and skills they are gained.

Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.

Q: How often should I replace my air filter?
A: Although, the typical recommendation is every 15,000 - 30,000 miles, it can differ for each make and model so our service team recommends referring to your user manual for more specific timeline.

Q: Do you offer interior sanitizing services?
A: Yes, our service center offers PermaSafe sanitizing services to keep you and your family healthy. Visit our service specials page to see our PermaSafe Protection coupon!

Q: Do you only service Chevy vehicles?
A: Nope, we specialize in Chevy but our service technicians are trained to work on most makes and models!

Q: Can you install a remote starter in my car?
A: Yes, our service technicians have the ability to install remote starters in vehicles that currently do not have the ability.

Q: My car needs new tires, do you sell tires?
A: Yes, we have a Tire Center within our Service Center. Feel free to use our Tire Finder on our website to find the best tires for your vehicle.

Q: Can I get my state inspection done here?
A: Yes, our service center can complete your state inspection!

Q: How do I know when it's time to get my transmission fluid flushed?
A: Typically for the average vehicle you will get your transmission fluid flushed every 40,000 miles or 4 years, whichever comes first. We recommend referring to your vehicles owners manually for specific details regarding your make and model!

Q: What is the difference between synthetic and conventional oil?
A: Synthetic oil is a chemically engineered oil to provide peak performance for vehicle, while conventional oil is more crude and refined, containing impurities.

Q: Which oil is better for my car, conventional or synthetic?
A: Synthetic oil is recommended because it is specifically designed to provide a better engine performance, combat a build-up, reduce friction and wear, withstand high-temperatures, and better controls the breakdown of oil.

Q: Do you sell car accessories?
A: Yes! We sell floor mats, ladder racks, spoilers, roof racks, running boards, splash guards, and more. Find our accessories department under the Service & Parts tab on our website.

Q: Why are my brakes making strange noises?
A: If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.

Q: Why is my check engine light on?
A: Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it's important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!

Q: How often should I replace windshield wiper blades?
A: The quick answer is once or twice a year. However, different factors can affect your wiper blades, like strong winds, heavy rain, debris, and even sun exposure. If you think you need your wiper blades replaced, stop by our service center and we'll gladly replace them for you. The quick answer is once or twice a year. However, different factors can affect your wiper blades, like strong winds, heavy rain, debris, and even sun exposure. If you think you need your wiper blades replaced, stop by our service center and we'll gladly replace them for you.

Q: How often should I check my tire pressure?
A: With most new vehicles drivers can check the tire pressure on their dashboard but if you own an older vehicle it’s recommended to check your tires once a month. If you’re looking for a quality set of tires, a tire rotation or any other tire service, please contact our service department.

Q: Do you have a collision center?
A: Yes, we do. If you need to stop by our collision center, schedule an appointment online or by phone!

Q: When should I replace my car's timing belt?
A: The timing belt replacement interval varies by vehicle make and model. It is generally recommended to replace the timing belt every 60,000 to 100,000 miles or as specified in your vehicle's maintenance schedule.

Q: Can you perform tire rotations and balancing?
A: Yes, we offer tire rotation and balancing services to ensure even tire wear and a smooth ride. Regular tire rotations are recommended every 5,000 to 7,500 miles.

Q: How often should I flush and replace my car's coolant?
A: The coolant flush and replacement interval depends on your vehicle's make and model. As a general guideline, coolant should be replaced every 30,000 to 50,000 miles or every 2 to 5 years.

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